UltraCore Systems, LLC — Privacy Policy

Introduction

This Privacy Policy describes how UltraCore Systems, LLC (“UltraCore Systems”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from ultracoresystems.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use or access the Services.

Definitions

• Personal Information: Any information that identifies, relates to, or could reasonably be linked to an individual.
• Sensitive Personal Information: Payment card data, login credentials, government IDs, health data, or other sensitive categories.
• Processing: Any operation performed on Personal Information, such as collection, storage, use, disclosure, or deletion.
• Consent: A clear and affirmative action by which you agree to processing of your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. Updates will be posted on the Site with a revised “Effective Date.”

How We Collect and Use Personal Information

Information We Collect Directly from You

• Contact details: name, address, phone number, and email
• Order details: billing/shipping address, payment confirmation, email, phone
• Account information: username, password, security questions
• Customer support details: any information you share when contacting us

Information We Collect Automatically

We may automatically collect certain information about your usage of the Services (“Usage Data”), including device information, browser information, IP address, and interaction with the Site. This may involve cookies, pixels, log files, and similar technologies.

Information from Third Parties

• Service providers who support our Site and store operations
• Payment processors who handle payment information (credit/debit card, billing info)
• Marketing/advertising partners who help us deliver promotions

How We Use Personal Information

• Providing Products and Services: process payments, fulfill orders, ship products, manage accounts, handle returns.
• Marketing and Advertising: send promotional communications (email, text, mail) and deliver tailored ads.
• Security and Fraud Prevention: detect and prevent fraudulent or malicious activity.
• Customer Support & Service Improvement: respond to inquiries and optimize services.
• Legal & Compliance: meet regulatory, tax, and reporting obligations.

Cookies and Tracking

We use cookies and similar technologies for:

• Site performance and essential functions
• Analytics and engagement measurement
• Personalization and advertising

Third-Party Tools: We may use third-party advertising networks, analytics providers (e.g., Google Analytics), and social integrations. These providers may set cookies subject to their own privacy policies.

Your Choices:

• You may adjust browser settings to block or delete cookies.
• We honor Global Privacy Control (GPC) and Do Not Track signals where legally required.
• Some cookies are essential and cannot be disabled.

How We Disclose Personal Information

We may disclose information:

• To vendors/service providers (payment processors, shipping carriers, IT providers, analytics firms).
• To business and marketing partners (under their policies).
• When you provide consent (e.g., shipping partners, social integrations).
• Within our affiliates and corporate group.
• In response to legal obligations or law enforcement requests.
• In connection with mergers, acquisitions, or sale of assets (see “Business Transfers”).

We do not sell personal information. However, certain data may be “shared” for cross-context behavioral advertising under state law. You may opt out by contacting us.

Sensitive Personal Information

We may collect limited sensitive data (login credentials, payment info) solely for necessary purposes. We do not use or disclose this information beyond what is reasonably required to operate our Services.

Data Retention

• Order/account records: at least 7 years (tax, compliance).
• Marketing data: up to 3 years after last interaction (unless you opt out sooner).
• Customer support logs: retained as needed to resolve issues.
• Backups/logs: kept for limited periods, then securely deleted.

Automated Decision-Making / Profiling

We may use automated tools (fraud detection systems, ad targeting) but these do not have legal or similarly significant effects on you.

Children’s Data

Our Services are not intended for children under 18, and we do not knowingly collect their information. If we discover such data, we will delete it promptly.

Security and Confidentiality

We maintain appropriate technical, physical, and administrative safeguards. Employees and contractors with access to personal information are bound by confidentiality obligations. No system is 100% secure, but we work to minimize risk.

Business Transfers

If UltraCore Systems undergoes a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via prominent notice on our Site or by email before your data is subject to a different privacy policy.

Breach Notification

If we experience a data breach that compromises your personal information, we will notify affected individuals and regulatory authorities as required by applicable law.

Your Rights

Depending on your location, you may have rights such as:

• Access / Know what data we hold about you
• Request deletion or correction
• Data portability (structured file export)
• Restrict processing or withdraw consent
• Opt out of targeted advertising or “sharing”
• Manage communication preferences (unsubscribe from marketing)

California Residents (CCPA/CPRA)

You have rights to:

• Know categories and sources of personal information collected.
• Delete personal information.
• Correct inaccurate information.
• Opt out of “selling/sharing” for targeted ads.
• Non-discrimination for exercising your rights.

Response Time: We aim to respond to verified requests within 30–45 days.

Marketing Opt-Out: You may opt out of promotional communications at any time by clicking “unsubscribe” in emails, replying STOP to texts, or contacting us at support@ultracoresystems.com.

Legal Basis for Processing (GDPR/EEA/UK)

Where GDPR applies, we rely on:

• Contract performance (e.g., fulfilling an order).
• Consent (e.g., marketing).
• Legitimate interests (fraud prevention, service improvement).
• Legal obligations (tax, compliance).

Complaints

You can contact us regarding concerns. If unresolved, you may file a complaint with your local data protection authority.

International Users

If you access our Services from outside the U.S., your information may be transferred to and processed in the U.S. or other countries.

Winners’ Information

In connection with sweepstakes, contests, or promotions, if you are selected as a winner, your name, likeness, and general location (city/state) may be disclosed publicly in accordance with our Official Rules and applicable law.

Contact / Privacy Officer